Return Policy

Thank you for shopping at Pilates Buff. We are here to make you happy. While we strive to bring you high quality, fashionable products in a timely fashion we know that sometimes problems can occur. This page will give you all the details you need to handle anything that might go wrong.

General guidelines

  • Start your return or exchange process by simply emailing us at service@pilatesbuff.com. Let us know what is going on and what you’d like to do.
  • Customers must initiate a return or refund within 30-days of receipt of the product. Items cannot be returned more than 30-days after receipt of order.
  • Customers will be required to pay shipping on returns unless it’s for a defective product (see “Defective Items” below).
  • Returned items must be unworn and in the same condition that you received them. When you contact us, we’ll give you instructions on returning the item.
  • Refunds will be issued to the original payment method unless not possible. Please allow 2-3 business days from when we receive the item to return credit.

Defective Items

If you receive an item that you believe to be defective, take a picture of the defect and email it to service@pilatesbuff.com. If warranted, take a couple pictures. Make sure the lighting is good and the photo is up close so we can clearly see the defect. There is no need to return the item. If we determine that it is indeed defective there are two possibilities.

  1. If you simply want a refund, we will simply refund the price of the item to the payment method used.
  2. If you want to replace it, let us know and we will get a new item to you as quickly as possible.

When we respond to your email, we’ll ask which option you want. Let us know and we’ll make it happen.

It’s just not for you

In the rare case you have decided that the item is just not for you, you can return the item directly to us for a full refund. You will be responsible for paying shipping to return it. First, email us at service@pilatesbuff.com to let us know and to initiate the process. When we receive the item, we will refund the amount paid for the item to the payment method used.

Need another size

If you decide you need another size, first email us at service@pilatesbuff.com and let us know what size you have and what size you need. We’ll give you instructions on how to initiate the return. You will be responsible for paying shipping costs for the returned item. When we receive the item, we will place an order for the new size within 1-2 business days.